HANDOKO, Handoko; ROZAQ, Fadli. Persepsi Dan Ekspektasi Pelanggan Terhadap Kualitas Layanan Kereta Bandara Soekarno-Hatta. Jurnal Perkeretaapian Indonesia (Indonesian Railway Journal), [S. l.], v. 3, n. 1, 2018. DOI: 10.37367/jpi.v3i1.68. Disponível em: https://jurnal.ppi.ac.id/jpi/article/view/68. Acesso em: 4 jun. 2026.